Free shipping applies to most items within Canada, some exceptions may apply within North West Territories, Yukon, Nunavut, Labrador and other remote areas. Free Shipping does not apply to orders requiring truck freight, over 150 lbs or dimensionally too large for regular courier. A shipping quote will be provided for your approval before any product is shipped in these circumstances.
RETURNS AND EXCHANGES
For all returns and exchanges, you will require the following:
- The original receipt from your purchase, you can contact customer service for a copy.
- The original method of payment.
- Original packaging and all items originally included by the manufacturer (incl. all manuals and accessories).
- Contact information provided when the order was placed (name, address & postal code, phone, email).
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may contact us at firstname.lastname@example.org to exchange or return your product. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
Any product (with the exception of installed parts) may be exchanged or refunded within 60 days. Must provide original sales receipt and product must be in its original condition and packaging. All products are covered by specific manufacturer’s warranties. Must provide original sales receipt for all warranty claims.